IT Support Specialist (m/f/d)

Elmshorn

With currently over 2,500 students, NORDAKADEMIE, founded in 1992, is one of Germany’s leading dual universities. Its strength lies in the close integration of theory and practice. Located just outside Hamburg in Elmshorn, this private university has already partnered with over 800 companies across all industries. The University of Applied Sciences offers six dual bachelor’s degree programs. When it comes to quality, NORDAKADEMIE plays a pioneering role: Since March 2012, it has been one of the few universities in Germany to receive the System Accreditation Seal from the Accreditation Council, and in 2018, it became the first university in Germany to be re-accredited at the system level. The Hamburg campus opened in October 2013. Here, eight part-time master’s programs as well as continuing education modules and certificate courses are offered. The university is sponsored by a non-profit corporation in which approximately 40 partner companies and the NORDMETALL employers’ association hold equal shares. For more information, visit: www.nordakademie.de

Your Responsibilities

In this position, you will serve as the first point of contact for user issues and will be responsible for the following tasks, among others:

• You will be the first point of contact for our users—both on-site and by phone—and will use your expertise to provide quick and solution-oriented assistance with everyday IT issues.
• You will play a key role in the IT support process: You will categorize tickets in the central ticketing system, taking into account ITIL-based IT processes and their prioritization.
• You create user documentation and continuously develop it further. Through improvements, adaptations, and new ideas, you ensure that our users always receive the best possible support.
• You manage our presentation and event technology and ensure that everything runs smoothly—from the technology in the meeting room to large-scale events.
• You actively contribute to IT projects.
• You work closely with external partners (SaaS, managed services, system integrators) and maintain clear, comprehensible IT documentation.
• Together with the team, you’ll keep our diverse IT landscape up and running. This includes: Microsoft Windows servers/services (M365 and on-prem), Linux systems, database applications, VMware infrastructure, Microsoft Azure and AVD, storage solutions (e.g., DataCore), and backup systems (Veeam, Microsoft)

Your Profile

• In addition to completing an apprenticeship as an IT specialist (m/f/d) (or equivalent), you already have experience in user and IT support—ideally in a Microsoft environment—and are well-versed in managing M365 environments.
• Ideally, you have already worked with ITIL and feel comfortable in heterogeneous IT environments.
• Terms such as Microsoft 365, PowerShell, Microsoft Entra ID, Active Directory, Windows Server, and Linux are tools you are confident in using.
• You have strong problem-solving and analytical skills as well as a high level of quality awareness.
• You are passionate about technology and quickly familiarize yourself with new IT areas.
• No matter the topic—technical or otherwise—you live and breathe the service mindset and adapt to your counterpart.

Your Benefits

Good Reasons to Apply to the Nordakademie

To help you achieve a work-life balance that fits your lifestyle, we offer flexible working hours and the option to work remotely at the NORDAKADEMIE, whether you’re working full-time or part-time.
Your workplace is located on our green campus near the Elmshorn train station; from there, you can reach Hamburg Central Station in about 30 minutes. If you’d like to learn more about us, feel free to visit our website. In addition to information about us and our values, you’ll also find our benefits in the Careers section: Careers at NORDAKADEMIE: Jobs with more opportunities for growth

How to join us

Do you have any questions? Get in touch with us.

Tjark Hader
HR Specialist
+49 4121 4090 104
tjark.hader@nordakademie.de


Maxim Schkolnik
Head of IT & Digitalization
+49 4121 4090 727
maxim.schkolnik@nordakademie.de

Contact:
Tjark Hader · +49 (0)4121 4090-0
tjark.hader@nordakademie.de

Nordakademie - University of Applied Sciences
Köllner Chaussee 11
25337 Elmshorn

www.nordakademie.de